Training Resources for Peak
Performance
Managing
for Productivity
Managing
for Productivity is a ten module management and
supervisory skill training program. The program uses written
materials, CD's, video, case studies and on-the-job application to ensure
behavior change in program participants. The first five modules of
the Managing for Productivity program form a solid foundation for any
manager, supervisor or team leader. These five modules are always
included in the program. Clients may choose from any of the
additional modules to complete their ten module program. Glick
Training Associates can either conduct the training for your organization
or can certify your "in-house" trainers to deliver the program.
Measuring
Behavior Change is done through a pre and post
training multi-rater assessment. Current competencies in each
program area are measured using feedback from the participant, the person
they report to, their peers and their direct reports or team members.
Program
Outline: Following is the Managing for Productivity outline.
Lesson
1: The Making of a Manager
As a result of
this lesson participants will:
-
Learn to get results from their management
style
-
Identify their Top Payoff Activities
-
Determine ways to spend more time in activities that yield
higher results
-
Set goal to spend more time in Top Payoff Activities
-
Discuss pitfalls to avoid as a Manager
 Lesson 2: Success
Through Goal Setting
As a
result of this lesson, participants will:
-
-
Learn to write S.M.A.R.T. goals
-
Discover the benefits of balancing priorities
-
Turn their goals into “workable plans”
-
Integrate personal and business
 Lesson
3: Gaining
Mastery of Your Time
As a result of
this lesson, participants will:
-
Complete a self-scored
Time Mastery Profile prior to class
-
Identify their time management strengths and weaknesses
-
Discuss the twelve areas of time management
-
Discover ways to accomplish more in each of these twelve
areas
-
Learn the five steps needed to replace bad habits with
positive habits
-
Establish priorities and apply goal setting to be more
effective
Lesson
4:Exercising Authority Effectively
As a result of
this lesson, participants will:
·
Learn how and when to use
authority in the workplace
·
Discover the difference between authority, responsibility
and accountability
·
Understand the steps for taking a positive approach to
corrective discipline
·
Learn a technique for helping employees take responsibility
for resolving problem behaviors
·
Utilize an employee feedback journal
 Lesson
5:
Delegating
for Diehards
As a result of
this lesson, participant will:
·
Understand the most common reasons for
ineffective delegation
·
Discuss reasons why delegation fails
·
Learn the seven steps to effective delegation
·
Begin to develop a successful delegation plan
·
Use monitoring tools to track delegated tasks & provide
feedback
Lesson
6: Managing with Style
As a result of
this lesson, participants will:
·
Identify their own behavioral style
·
Learn how their behavior style affects interactions with
others
·
Identify behavior styles of others
·
Develop strategies for adapting their behavior style to
increase productivity in the following areas: communicating,
complimenting, correcting, counseling, delegating, decision making,
motivating and problem-solving
Lesson
7: Employee Motivation:
Love ‘Em
or Lose 'Em
As
a result of this lesson, participants will:
·
Learn how to determine if
they are a good motivator
·
Develop specific plans to increase employee productivity
by…
o
Determining what motivates each employee
o
Developing an employee motivational plan
·
Understand how to use
motivational skills for problem solving
·
Learn techniques they can use on a daily basis that will
motivate employees
·
Understand and identify their own and their employees’ work expectations
Lesson 8: A Positive Approach to
People Problems
As a
result of this lesson participants will:
·
Separate organizational and personal problems
·
Make any needed adjustments to their own attitude
·
Handle people problems while maintaining a positive
attitude
·
Review the advantages of positive attitudes
·
Develop alternative ways of responding to people problems
·
Discuss uses and applications for a Complaint Log
·
Evaluate the morale of their team
Lesson
9: Problem
Solving and Decision-Making Methods
As a result of this lesson,
participants will:
·
Assess their effectiveness in making decisions
·
Learn how to get to the root cause of problems
·
Review seven steps essential to decision-making and problem
solving
·
Understand five methods to assist in decision making
·
Discover how to use a Decision Tester and Decision Making
Action Plan
Lesson
10: Human
Touch Performance Appraisals
As
a result of this lesson, participants will:
·
Understand how to plan and prepare for the appraisal
process
·
Learn an eight step appraisal discussion process
·
Discuss 10 tips on how to conduct a performance appraisal
with maximum benefit to the employee and employer
·
Learn a three step process to identify and rectify the
cause of performance problems
Lesson 11: Employee Development:
Maximizing Productivity and Profits
As a result of
the lesson, participants will:
·
Understand adult learning
principles
·
Recognize barriers to adult learning
·
Identify employee development opportunities
·
Learn techniques to
motivate the adult learner
·
Discuss conditions needed
for building a learning organization
·
Plan an employee
development strategy
Lesson 12: Interviewing
for Industry
As a result of
this lesson, participants will:
·
Learn the seven steps in
the interview process
·
Understand how to conduct a quality interview
·
Develop a method for evaluating candidates
·
Discuss “legal” and “illegal” interview questions
·
Practice interviewing skills
Lesson
13: Valuing
Diversity in
the Workplace
As a result of
this lesson, participants will:
·
Increase awareness of beliefs about workforce diversity
·
Explore their own assumptions and biases with regard to
differences
·
Learn methods to reduce conflict caused by insensitivity to
diversity
·
Review the differences between valuing diversity and Equal
Employment Opportunity (EEO)
Lesson 14:
Conflict Management
As a result of
this lesson, participants will:
·
Determine their preferred method of dealing with conflict
·
Learn the five most common modes of dealing with conflict
·
Gain insight on how to use each conflict-handling mode
·
Deal with disagreement before it erupts out of control
·
Manage disagreement with more skill and assurance
Lesson 15: Facilitating Meetings
As a result of this
lesson, participants will:
·
Develop a meeting agenda
·
Identify meeting roles and responsibilities
·
Structure and conduct a decision making meeting
·
Learn to facilitate meetings that get results
·
Develop a method for evaluating meeting effectiveness
GET
MORE INFORMATION
This program requires certification prior to facilitation. Please contact us for more information.
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